Overview
Thank you for choosing Soufiura! We are committed to providing high-quality, customized products and an exceptional shopping experience. Since all of our products are custom-made, we have established the following return and exchange policy.
Special Notice for Custom Products
All products offered by Soufiura are custom-made to meet each customer’s unique requirements. Therefore:
Please carefully review your order details (such as size, color, and design) before placing your order, as changes or cancellations cannot be made once the order is confirmed.
Conditions for Exchange
- We will only accept exchanges under the following circumstances:
- The product was damaged during shipping.
- The received product does not match the order (e.g., incorrect color or design).
- The product has a clear manufacturing defect.
Situations Where Returns/Exchanges Are Not Accepted
We will not accept returns or exchanges in the following cases:
- Any return request due to personal reasons (e.g., change of mind, incorrect size selection, or dissatisfaction with the product).
- Products that were correctly fulfilled and customized according to the customer’s request.
- Damage caused by improper use or maintenance.
- Products returned without original packaging, accessories, or showing signs of human-induced damage.
Return and Exchange Process
a. Request an Exchange (Only for Special Cases)
- Send an email to [Your Customer Support Email] or submit a request through the Contact Us page with the following details:
- Order number
- Reason for the exchange and a detailed description of the issue
- Photos of the product (including packaging and the specific issue)
- Our customer support team will respond within [1-2 business days] with further instructions.
- Return the Product (Only for Approved Exchanges)
- Safely package the product, include your order details, and send it to the designated return address.
- Customers are responsible for the return shipping costs (except for returns due to product defects).
- Exchange Processin
- Once we receive and inspect the returned product, we will ship the replacement product within [3-5 business days].
Important Reminders
- Please inspect your product within 48 hours of receiving it to ensure there are no defects or issues.
- Issues reported after 48 hours will not be accepted for return or exchange, so please check your product promptly.
Contact Us
If you have any questions or need further assistance, please contact us at:
Soufiura Customer Support Team
Email: [email protected]